Samikhsya Bureau
Chief Minister Naveen Patnaik today launched his government’s new initiative “Mo Sarkar” and called eight persons over phone who have visited police stations and hospitals earlier. All the eight persons were collected randomly from Mo Sarkar portal and Mr.Patnaik sought feedback from them on their experience in visiting the police stations and hospitals. The Chief Minister started with ” Namaskar, this is Naveen Patnaik speaking and then sought their feedback”
The people shared their opinion ,provided feedback on police stations and hospitals and also thanked the Chief Minister for such innovative programme. Later ,Mr.Patnaik went to Capital Hospital and Saheed Nagar Police Station and released the Logo and preamble of the Mo Sarkar programme. The Mo Sarkar programme launched at all the Police Stations, 21 district headquarters hospitals and Cuttack, Berhampur and Sambalpur Medical College and Hospitals.
This programme will be effective at all the District Head quarter hospitals in the state by October 30. By March 5, 2020 all the departments of the State will implement the programme. The Chief Minister had announced this programme on August 15, the Independence Day with the objective to provide service with dignity to people who are coming to government offices for different purposes. The reason being in democracy, the people are the real masters and Government employees are here to serve them.
Under this programme, the phone numbers of people who are coming to different government offices will be collected randomly. It is not a grievance redressal mechanism. The purpose is to improve the governance system by collecting feedback on behaviour and professionalism of government officers. The phone numbers of all the people who are coming to different government offices will be registered and an SMS will be sent to their numbers within 24 hours under the programme.
If the SMS is not received or the number is not registered, then the concerned person can make a miss call to 14545 and get his/her number registered. These telephone numbers will be randomly collected. Chief Minister, departmental minister, Police D.G. (in case of police stations) and Departmental Minister, Secretary and Director (in case of hospitals ) will call random numbers to get feedback.
The employees will be ranked as Good or Bad on the basis of the feedback. The employees with good rank will get out-of-turn promotion, and action will be taken against the employees with bad rank. The identity of the persons giving negative feedback will be kept secret.
